Refund policy

If you’re not happy with your order, you have 30 business days to return it.

Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, email us at support@ainsworthandco.com.

We will provide return details & instructions per e-mail.

If your return is accepted we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Once we receive your returned item, refunds are processed back to your original payment method within 5-7 business days.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We do however offer free size exchanges some times, please e-mail us if you do not fit the product you ordered and we can see what we can do. Variant / Color / Product exchanges is something the customer should be doing be returning and ordering again.

Cancelations
Changed your mind? You can cancel your order within 2 hours of placing it. After the 2 hours have passed cancelations can't be done because our warehouse is fully automated. The order is already in transit and the customer should wait till the package arrives, and can then return it to us once the package arrives at their address, we are here to support.

Damages and Issues
Please inspect your order and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Company Name
Ainsworth and Co

Address:
501 Capell Apartments Victoria Place, SE17 1PG, London, SE17 1PG, United Kingdom

E-Mail: support@ainsworthandco.com
Phone Number: +447459068706

Customer Service:
Monday - Friday: 9:00 AM - 5:00 PM BST London Time
Saturday and Sunday: 10:00 AM - 4:00 PM BST London Time
Average response time: within 24 hours